A relação da motivação para o trabalho com as metas do trabalhador: um estudo de caso em uma operadora de call center

Having as basic purpose, that the work motivational strategies are more efficient when elaborated directly from the worker¿s personal goals and values, the study line of this dissertation searched to identify the worker¿s motivational employee¿s profile from call center industry. The knowledge of this motivational profile makes possible the development of differentiated programs of motivation inside the organization, aiming to attend goals of diverse groups of workers. In order to achieve the considered objective, the present dissertation analyzed one of the biggest companies in call center¿s inside Brazilian market, the BrasilCenter Communications Ltda. In such a way, in the first stage of the study, a bibliographical research was carried out, with the objective to collect contributions from diverse authors on the motivation subject, and also a modern theory of values was presented, verified empirically in more than 60 countries, which identifies the people¿s motivational structure. Having as base the results of these studies, the worker¿s concept profile motivational and argued its way of evaluation in the organizations it was boarded. In the second stage, a field research was carried out, with the application of the Inventory of Values of Schwartz theory (IVS), in order to identify the employee¿s motivational profile crowded in the Center of Attendance and Services (call center) company, located in Juiz de Fora city. The analysis of the results from the field research, based on the bibliographical data, identified that the values prioritized for the call center¿s employees are the ones that serves the collective and mixing goals. This motivational profile offers some perspectives of employee¿s valuation that correspond to their goals and interests. The displayed results point respect to the centrality of the types of values benevolence, conformity, security and universalism among the participants in the sample. As the accented was more among the employees it was the search of collective results it, is concluded that the more appropriate valuation strategies are those related to the tolerance for the ideas and opinion of the others, to harmonic a organizational enviroment, the concern with the quality of life at work and the social aspects of the work.

Are motivational deficits part of the behavioural phenotype of Down syndrome?

Motivational deficits are generally accepted to be part of the behavioural phenotype associated with Down syndrome (DS). A motivational profile comprising low or inconsistent levels of task persistence, avoidance of challenging activities and over-dependence on adult direction has been described. However, comparisons are usually made between children with DS and those who are developing typically, without the inclusion of samples with intellectual disability (ID) from aetiologies other than DS. Such comparisons are needed to determine the extent to which motivational deficits are specific to DS, as opposed to being a feature of ID generally. Methods: The current study collected data about the personality-motivation profiles of children in three groups matched for mental age. They consisted of 80 typically developing (TD)3–7 year old children, 62 children with DS aged 7–15 years, and 54 children with moderate ID aged 7–15 years. Parents completed the 37-item EZ-Personality Questionnaire (EZPQ; Zigler et al., 2002), a measure of personality-motivational functioning. Results: There were significant differences between TD children and those with ID on all EZPQ scales. In most respects children with DS did not differ significantly from others with moderate ID, although they were rated as having greater expectancy of success and fewer negative reactions. Conclusion: The finding that children with DS are less motivated than TD children of the same mental age is consistent with previous studies in which parents have rated motivation. It seems, however, that motivation difficulties are associated with ID more generally, rather than being specific to those with DS. The study raises questions about phenotypic versus experiential effects on motivation for children with ID.

Use of motivational interviewing to improve return-to-work and work-related outcomes: a review

Work-based return-to-work (RTW) interventions can help to reduce the duration and cost of work disability, and in turn, prevent the negative effects of long-term sickness absence. However, there are a number of complex cognitive, affective and behavioural factors that can impact an individual's confidence, motivation and willingness to RTW that need to be addressed to facilitate effective outcomes. This literature review investigates evidence for the use of motivational interviewing (MI) for improving return-to-work (RTW) and employment outcomes. Whilst evidence for the efficacy of MI in clinical settings to motivate health behaviour change is strong, more research is needed to determine whether MI can be usefully applied to improve RTW and other work-related outcomes. © 2014 The Author(s).

Teamwork, motivational profiles and academic performance in computer science engineering

The present work is aimed at discussing several issues related to the teamwork generic competence, motivational profiles and academic performance. In particular, we study the improvement of teamwork attitude, the predominant types of motivation in different contexts and some correlations among these three components of the learning process. The above-mentioned aspects are of great importance. Currently, the professional profile of engineers has a strong teamwork component and the motivational profile of students determines both their tendencies when they come to work as part of a team, as well as their performance at work. Taking these issues into consideration, we suggest four hypotheses: (H1) students improve their teamwork capacity through specific training and carrying out of a set of activities integrated into an active learning process; (H2) students with higher mastery motivation have a better attitude towards teamwork; (H3) students with different types of motivations reach different levels of academic performance; and (H4) students show different motivation profiles in different circumstances: type of courses, teaching methodologies, different times of the learning process. This study was carried out with Computer Science Engineering students from two Spanish universities. The first results point to an improvement in teamwork competence of students if they have previously received specific training in facets of that competence. Other results indicate that there is a correlation between the motivational profiles of students and their perception of teamwork competence. Finally, results point to a clear relationship between some kind of motivation and academic performance. In particular, four kinds of motivation are analyzed and students are classified into two groups according to them. After analyzing several marks obtained in compulsory courses, we perceive that those students that show higher motivation for avoiding failure obtain, in general, worse academic performance.

A profile of the Teamsters Union.

Bibliographical footnotes: p. 26-27.

A inlfuência do clima organizacional na motivação dos servidores da Fundação Alfredo da Matta

This research aims to identify the influence of the organizational climate on the motivation of public servants of Alfredo da Matta Foundation. To fulfill such aim, concepts of public administration, motivation and organizational climate have been broached. Two questionnaires were performed through the data collecting, one of them to evaluate the organizational climate, and the other to evaluate the motivational profile based on the motivational theories of Maslow and Herzberg. The analysis of the results indicated a positive perception of public servants in relation to the organizational climate predominant in the organizational, and that it has some relation with the motivational dynamics of the public servants in question.

O perfil motivacional e a inclinação de carreira do estudante e o profissional da tecnologia da informação

A área de tecnologia de infonnação (TI) tem sofrido mudanças constantes que, por consequência, impactam diretamente no profissional e nas empresas que trabalham com este setor. O presente estudo visou identificar a questão motivacional na relação do profissional de TI com seu trabalho, assim como a inclinação de carreira destes profissionais. Para tal, primeiramente foi realizado um estudo teórico sobre o tema, de fonna a constituir os alicerces para a pesquisa. Uma vez tendo-se a questão a ser investigada bem definida, foi realizada a pesquisa dentro de um grupo de profissionais de TI e de outro grupo de estudantes de TI como alvo da pesquisa. Foram aplicados questionários fechados com o grupo focal que foi dividido em profissionais e estudantes de TI. Os dois instrumentos utilizados foram o inventário de Valores de Schwartz (IVS) que oferecem algumas perspectivas de valorização do empregado, que correspondem as suas metas e interesses, e o outro instrumento foi o questionário de Edgar Schein sobre inclinação profissional, que pennite identificar a relação e as perspectivas destes com o trabalho e suas vidas. Com os resultados expostos constatou-se, através do Inventário de Valores de Schwartz e do questionário de Inclinação Profissional de Schein, que os estudantes e profissionais de TI aqui pesquisados são indivíduos auto-detenninados, que valorizam o estilo de vida, são benevolentes e hedonistas, buscam o bem-estar e a satisfação no trabalho e adoram desafios.

Perfil motivacional da geração Y comparado ao de outros grupos etários: investigação em uma instituição financeira nacional

A presente dissertação investiga o perfil motivacional de empregados de uma grande instituição financeira brasileira, inseridos no corte demográfico designado de “Geração Y” (Y’s). Tal perfil foi comparado ao de empregados pertencentes a outros grupos etários da mesma instituição. Para dar suporte à pesquisa, o referencial teórico analisa os cortes geracionais – com enfoque na Geração Y – e diferentes visões sobre o tema da motivação, bem como debate a importância do conhecimento do perfil motivacional desses empregados, para uma adequada formulação de estratégias de motivação laboral. Secundariamente, para essa análise a pesquisa busca auxílio na teoria do contrato psicológico de trabalho. Na coleta de dados da pesquisa foi utilizada a Escala de Valores de Schwartz (Schwartz Value Survey), em sua versão PVQ – Portrait Value Questionnaire, com o objetivo de prescrutar os tipos motivacionais mais relevantes dos Y’s e seus cohorts, permitindo-se, com isso, traçar um perfil motivacional de cada grupo demográfico. Com base na amostra coletada, o estudo conclui que não há evidência sobre a existência de diferenças no perfil motivacional, sob o ponto de vista estatístico, entre os cortes geracionais dentro da organização pesquisada.

O perfil educativo dos Assistentes Sociais atuantes nas expressões da questão agrária da sub-região de Andradina (SP)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Nuove pratiche turistiche e sostenibilita'. I profili del turista lento in Valnerina

Il presente lavoro intende analizzare il tema del turista lento che nell’ultimo decennio si è diffuso nel dibattito scientifico e culturale connesso al tema della sostenibilità e della qualità della vita e nel contesto dell’approccio teorico strutturato intorno alle nuove tendenze dello Slow Tourism. In una prima parte la tesi delinea il framework della sostenibilità con particolare attenzione al recente dibattito in corso sulla “decrescita” e l’“a-crescita” come concetti alternativi al paradigma della crescita. Successivamente viene evidenziato il modo in cui le idee di base ed i principi dello sviluppo sostenibile sono stati applicati al turismo e indagato il legame tra sostenibilità e responsabilità e come questo configura l’emergere di un turismo “responsustable”. In tale contesto viene analizzata la relazione tra turismo e lentezza in cui a filosofia slow non deve essere interpretata come un fenomeno del momento o un innovativo prodotto turistico, ma come una filosofia di vita, un movimento sociale e globale che negli ultimi anni ha caratterizzato i diversi ambiti socio-economici delle comunità locali. Successivamente attraverso una review della letteratura nazionale ed internazionale sul tema, la pluralità di prospettive teoriche vengono sistematizzate in tre ipotesi di lettura riconducibili a tre paradigmi: sostenibilità- slow tourism- territorio; benessere – slow tourism – qualità della vita; esperienza – slow tourism – consumo. Nella seconda parte del lavoro viene presentata l’indagine empirica a partire dall’analisi di contesto del territorio in cui si è svolta l’attività di ricerca, i nove comuni del Comprensorio Turistico della Valnerina in Umbria, con particolare riferimento all’analisi dell’offerta e della domanda turistica. Successivamente sono presentati i risultati di un questionario somministrato a 620 turisti attraverso il quale viene analizzato il profilo motivazionale, le esperienze di fruizione turistica e la percezione della qualità territoriale da parte del turista e delineato il profilo del turista slow in Valnerina.

Teamwork competence and academic motivation in computer science engineering studies.

The present work is focused on studying two issues: the “teamwork” generic competence and the “academic motivation”. Currently the professional profile of engineers has a strong component of teamwork. On the other hand, motivational profile of students determines their tendencies when they come to work in team, as well as their performance at work. In this context we suggest four hypotheses: (H1) students improve their teamwork capacity by specific training and carrying out a set of activities integrated into an active learning process; (H2) students with higher mastery motivation have better attitude towards team working; (H3) students with higher mastery motivation obtain better results in academic performance; and (H4) students show different motivation profiles in different circumstances: type of courses, teaching methodologies, different times of the learning process. This study was carried out with computer science engineering students from two Spanish universities. The first results point to an improvement in teamwork competence of students if they have previously received specific training in facets of that competence. Other results indicate that there is a correlation between the motivational profiles of students and their perception about teamwork competence. Finally, and contrary to the initial hypothesis, these profiles appear to not influence significantly the academic performance of students.

the social economy as an alternative of self employment. profile of the entrepreneur in the andalusian labour companies

This paper provides a quantitative and qualitative analysis of the profile of the entrepreneur who decides to start business through a labor society in the context of the Autonomous Community of Andalucia. Thus, first the Social Economy is presented as an important alternative to creating and promoting employment, which seeks to combine economic and social objectives in the development of activities. Subsequently, focusing on labor companies, updated its importance in the regional economy for later data and through the analysis of two samples are available, set the attributes or most significant characteristics of these entrepreneurs.

"Profile of Industrial workers in Kerala - A Comparative Study of the Socioeconomic Profile of Workers in Traditional and Modern Industries

The objective of this study is to assess the changes that have been taking place in the socio-economic profile of organized industrial workers of Kerala in the context of the changes that have been taking place in the state's industrial structure. with this object in view, the study seeks to find out the similarities and differences in the profile of workers belonging to two Segments of factory sector industries in Kerala viz., modern and traditional segments. It also seeks to examine the factors leading to the differences in profile, if any, and their consequences. As noted earlier, the profile of workers may be influenced both by external societal factors and by internal factors like the difference in industrial structure and the technologies used. It is proposed to assess the relative importance of these two groups of factors. In drawing up the profile, we seek to find out whether the workers belonging to the organised sector of industry in Kerala particularly the more modern sector have begun to form a ‘select group‘ in the Kerala society and the total work force. Wherever possible, it is proposed to compare the profile of the Kerala workers with those of workers in other states of India. As an incidental objective, it is also proposed to find out to the extent possible, whether trends towards labour embourgeoisement and class shifting have begun to set in among the industrial workers of Kerala, particularly among the workers in the modern industries as a result of their relative affluence and their middle class socioeconomic background. besides, the study seeks to find out whether there is any difference in the class consciousness of workers belonging to these two segments of organized industry, arising from the differences in their economic status and social background.

Histochemistry and Protein Profile of The Venom Glands of Workers of Neoponera villosa Ants (Hymenoptera: Ponerinae)

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Protein content and electrophoretic profile of fat body and ovary extracts from workers of Melipona quadrifasciata anthidioides (Hymenoptera, Meliponini)

Workers of Melipona quadrifasciata anthidioides (Lepeletier, 1836) develop their ovaries and lay eggs, therefore the production of vitellogenin is expected. In electrophoretic profiles only fat body extracts from nurse workers and ovary extracts from newly-emerged workers show protein with molecular mass similar to vitellogenin. However, an increase in the protein content was detected in forager fat body. This increase was attributed to storage of vitellogenin or other proteins in the previous phase and not discharged into the hemolymph or to an effect of the increased titre of juvenile hormone in this phase of worker life over the fat body functioning.